Virtual Classroom Software Support and FAQs

Flash® Player is a free browser plug-in and ActiveX® control created by Adobe® Systems, Inc., that works on various operating system platforms. It controls the camera and microphone settings in Jigsaw Meeting, providing the application with streaming audio and video capability, and animation in the 3D graphics.

Adobe® Flash® Player must be installed on your computer in order for Jigsaw Meeting to function properly. Ensure that your computer is running the latest version of Flash® Player; if it is not running a supported version of Flash® Player, then Jigsaw Meeting displays a warning message in your browser window when you attempt to join a meeting. Click the “get Flash” link provided in the message to proceed to the Adobe® download web site.

At the time of this writing, Jigsaw Meeting requires Adobe® Flash® Player 10 or later. For up-to-date versioning requirements, see the System Requirements FAQ.

NOTE: If you are using Microsoft® Internet Explorer® when you install Adobe® Flash® Player, the program entry listed in Control Panel is Adobe® Flash® Player 10 ActiveX® because Internet Explorer® uses ActiveX® controls. For other browsers like Mozilla® Firefox®, the Control Panel program entry appears as Adobe® Flash® Player 10 Plugin because other browsers use plug-ins.

To verify the version of Adobe® Flash® Player that is installed on your computer, navigate to this URL in your web browser: http://www.Adobe.com/software/flash/about/. To download and install Flash® Player, go to the Adobe® Flash® Player download page at http://get.Adobe.com/flashplayer/.

Voice over IP (VoIP) describes a technology for transmitting voice communications from one computer to another over an Internet Protocol (IP) connection. Jigsaw Meeting employs VoIP when meeting attendees use a computer-connected speaking device (also referred to as a microphone or recording device) to transmit voice communications during a meeting. If you engage in a conversation over a headset that is plugged into to your Internet-connected computer, you are using VoIP.

Some audio sockets on computers are labeled line-in. A line-in device is an audio device that typically records or plays sound, such as a microphone or tape player. On a computer, a socket labeled “line-in” is designed for connecting such a device. If your computer has a built-in microphone as well as a line-in socket, you can bypass the built-in microphone by connecting an external microphone that has a TRS connector to the line-in socket.

Yes, in order to participate audibly in a meeting, (i.e., to speak to other attendees and hear audio during a meeting), attendees must use some sort of audio device. The meeting host decides whether a phone or Voice over IP (VoIP) device is used for the meeting.

In order to determine whether you need to use an external conference line (standard phone) or a computer-connected audio device (VoIP device) to participate, consult the email notification that you received from the meeting host.

More information
When the meeting host sets up the meeting, she selects whether audio will be transmitted by way of an external conference line, which uses a phone line that is external to the computer, or by using a computer-connected audio device, which uses VoIP technology. This configuration determines which type of audio device meeting attendees must use and is specified in the Jigsaw Meeting Invitation or Presenter Announcement that attendees and presenters receive in email.

If the email notification specifies a phone number, then attendees are required to use a phone in order to participate.

If the email notification does not include a phone number, then the meeting requires a computer-connected audio device (preferably a headset) in order to participate.

Using a phone
When the meeting host does not choose the Enable Audio option when setting up a meeting, it means that the meeting host has specified that an external conference line (i.e., a phone) will be used by all attendees in the meeting. In this case, attendees cannot use a computer-connected audio device in order to participate in a meeting.

NOTE: The Jigsaw Meeting Invitation or Presenter Announcement that attendees receive in email should specify the phone number required to dial in to the meeting. If this information is absent from the invitation, contact the meeting host.

Using a VoIP device
If the meeting host chooses the Enable Audio option when setting up a meeting (i.e., a phone number is not specified in the Jigsaw Meeting Invitation or Presenter Announcement), then all attendees are required to use a computer-connected audio device, also called a VoIP device. This setup requires that attendees have access to a microphone (for transmitting and recording voice) and headphones (for listening to audio).

Speaking and listening functionality are typically integrated into a single device called a headset. Alternatively, two separate devices can be used, such as a microphone that is built into a laptop computer and headphones that plug into an audio socket or USB port on the laptop.

IMPORTANT NOTE: It is recommended that attendees use a headset (or headphones) instead of PC speakers so that meeting audio does not reverberate into the microphone, causing sound distortion in the form of feedback and echoing. If only one attendee uses PC speakers during a meeting, audio is distorted for all attendees. For more information, see Why is there an echo when using VoIP in Jigsaw Meeting?

Generally, there are three ways to listen to audio on a computer, depending upon the make and model of the computer. Many computers have built-in speakers commonly known as internal PC speakers that are integrated with the monitor or with the computer case itself. Other computers have separate speakers with connectors that plug into audio sockets (referred to as external PC speakers). Finally, most of today’s computers have audio sockets and a USB port for plugging in additional external audio devices (i.e., headsets and headphones).

It is not recommended that meeting attendees use internal or external PC speakers with Jigsaw Meeting because the sound can be picked up by any nearby microphone that is being used in the meeting. The resulting reverberation can cause audio interruption and distortion for all attendees in the meeting.

However, on the rare occasion that you are required to listen only when attending a meeting (i.e., not speak to other attendees), you can use PC speakers to listen to the meeting, provided all of the following conditions are satisfied:

• The meeting host has specified that audio will be transmitted by way of a computer-connected audio device, which uses VoIP technology, instead of an external conference line.

NOTE: If the Jigsaw Meeting Invitation or Presenter Announcement that attendees receive in email specifies a phone number to dial in to the meeting, then the meeting is configured to use and external conference line (i.e., a phone). Therefore, you cannot use PC speakers to listen to the meeting. You must dial in using a phone to listen to the meeting.

• A microphone is not connected to your computer.

• The speakers are not within audible proximity to any microphone that is enabled for the meeting. For best results, listen to the meeting in an enclosed area, such as a conference room, when using PC speakers for meeting audio.

IMPORTANT NOTE: It is recommended that attendees use headphones or a headset instead of PC speakers so that meeting audio does not reverberate into the microphone, causing sound distortion in the form of feedback and echoing. For more information, see Why is there an echo when using VoIP in Jigsaw Meeting?

A camera is not required by attendees to join a meeting. However, Jigsaw Meeting presenters and attendees frequently use a computer-connected camera, (also known as a video capture device, imaging device, or webcam), to capture and record their own image while speaking during the meeting. This live video capture is transmitted to other attendees. Up to two meeting attendees can capture live video images during a meeting.

Attendees who do not plan to transmit live video images do not need a webcam in order to participate in a meeting.

NOTE: While participating in a Jigsaw Meeting, your video is not captured and displayed until you provide the permission to start video streaming from within Jigsaw Meeting. In other words, your video cannot be displayed without your knowledge.

A computer-connected speaking device (also referred to as a microphone or recording device) is required for transmitting voice audio during meetings that use Voice over IP (VoIP) instead of an external conference line. It is recommended that you plug in and enable the microphone prior to joining the meeting.

If the meeting is set up to use an external conference line (i.e., a phone), then attendees do not need a computer-connected microphone.

Headphones are a playback device. Headphones are made up of a set of audio speakers with either a USB connector that plugs into a USB port on the computer, or a Tip, Ring, Sleeve (TRS) connector. A TRS connector is more commonly known as an audio jack or headphone jack; it plugs into a computer audio socket. Note that the audio socket might potentially be integrated into an external computer speaker. Headphones are used for listening to streaming (live) audio or pre-recorded audio.

A microphone is a recording device that plugs into a USB port, a computer audio socket, or potentially an external computer speaker audio socket. It is used to transmit and record voice over a Voice over IP (VoIP) connection.

A headset is a single device that integrates both recording and playback. Essentially, it is a set of headphones combined with an attached microphone. A headset provides the same functionality as a telephone handset with hands-free operation. A headset plugs into a USB port, a computer audio socket, or potentially an external computer speaker audio socket.

A Tip, Ring, Sleeve (TRS) connector is more commonly known as an audio jack or headphone jack. A TRS connector joins an audio cable to an audio device such as a stereo, TV, computer or, potentially, an external computer speaker. You plug a TRS connector into a round port called an audio socket.

On many computers, these sockets are color-coded pink for a microphone and green or blue for headphones, as in the example shown here. Note that the colors might vary, depending upon the computer manufacturer and model. A headset usually has two TRS connectors, one for the microphone, and another for the headphones.

It is recommended that you connect audio and video devices to the computer prior to joining a meeting.

 

Camera
When a Jigsaw Meeting presenter or attendee uses a computer-connected camera (also referred to as a webcam) to transmit streaming video from her computer, meeting attendees can view the video live in Jigsaw Meeting. Before joining a meeting, plug the camera into the appropriate port on the computer and ensure that it is configured properly to work with your operating system. If the camera has a USB connector, plug it into an available powered USB port.

Depending upon your computer’s operating system, you might receive a message indicating that the new hardware device is being installed. Follow the instructions provided on screen or with your operating system documentation to install and test the device if it has not been installed previously.

Or, if the webcam device has accompanying documentation and a setup CD-ROM disk, insert the disk and run the executable file that installs the appropriate device driver software. This software enables the operating system to recognize and use the webcam. Depending on the device, you might be required to run setup prior to plugging the device into the computer.

Ensure that your webcam is functioning prior to using Jigsaw Meeting.

For assistance with Microsoft® Windows® operating systems, consult the Microsoft support web site at http://support.microsoft.com.

If your computer is an Apple® Macintosh®, consult the Apple support web site at http://www.apple.com/support/osfamily/ for assistance with Mac OS®.

For Linux systems, consult the appropriate Linux distributor’s web site or user forum, based on the Linux edition in use.

Microphone
When a Jigsaw Meeting presenter or attendee uses a computer-connected speaking device (also referred to as a microphone or recording device) to transmit voice from her computer, meeting attendees can hear the audio live in Jigsaw Meeting. Before joining a meeting, plug the microphone into the appropriate port on the computer and ensure that it is configured properly to work with your operating system.

If the microphone has a USB connector, plug it into an available powered USB port. If the microphone has a Tip, Ring, Sleeve (TRS) connector, (more commonly known as an audio jack or headphone jack), plug it into a computer or speaker audio socket that is designated for a microphone. Typically, these sockets are color-coded as pink for microphone.

Headphones or headset
If the meeting is not set up to use an external conference line, (meaning it has been configured to use a computer-connected audio device, which is a device that employs Voice over IP (VoIP) technology), then you must connect a listening device (i.e., headphones) to your computer in order to listen to the meeting. Your listening device might be a combination listening and recording device (i.e., a headset).

IMPORTANT NOTE: It is recommended that attendees use headphones or a headset instead of PC speakers so that meeting audio does not reverberate into the microphone, causing sound distortion in the form of feedback and echoing. For more information, see Why is there an echo when using VoIP in Jigsaw Meeting?

Before joining a meeting, plug the headphones or headset into the appropriate port(s) on the computer and ensure that it is configured properly to work with your operating system. If the device has a USB connector, plug it into an available powered USB port. If the device has one or more Tip, Ring, Sleeve (TRS) connectors, (more commonly known as audio jacks or headphone jacks), plug the connector(s) into computer or speaker audio sockets that are designated for a set of headphones or a headset. Typically, headphone sockets are color-coded green or blue for headphones, and pink for a microphone.

NOTE: Usually, when you connect headphones or a headset to the computer, the PC speakers are muted automatically.

Your computer microphone is controlled by the Adobe® Flash® Player plug-in. It is recommended that you connect and properly install audio and video devices to the computer prior to joining a meeting. If the computer-connected camera (also commonly called a webcam) is accompanied by installation software, ensure that you install this software as directed by the device manufacturer. Then do the following:

1. Ensure that your computer camera is plugged in and properly configured to work with your operating system.

2. Ensure that the camera has been disabled in other desktop applications like instant messaging software (e.g., Skype®, Apple® iChat®, and others). For best results, close any other running application that might be using the camera.

3. Position the webcam on a flat surface or hang from your monitor.

4. Sign in to Jigsaw Meeting from the home page at http://www.jigsawmeeting.com.

Alternatively, if you received a Jigsaw Meeting Invitation or Presenter Announcement from a Jigsaw Meeting administrator by email, click the Click Here to Log In button in the body of the email to sign in.

5. Your web browser is directed to the Jigsaw Meeting application sign-in page.

6. Input your email address as specified in your meeting invitation or presenter announcement.

7. If you have already set up an online profile in Jigsaw Meeting, input your password and click the Log In button.

Alternatively, if you do not have a pre-existing profile, you are prompted to create your Jigsaw Meeting profile. After filling in the required information, click Save.

The Upcoming Meetings tab on the Scheduled Meetings page is displayed.

NOTE: If meeting has not started or is in progress, it is listed in the Upcoming Meetings tab. If meeting has already started and ended, click the Past Meetings tab.

8. In the appropriate tab, click the meeting that you wish to join. Jigsaw Meeting opens in your default web browser, and a 30-second demonstration video is displayed. At the end of the demo, if the meeting host or a meeting presenter has not joined yet, you are prompted to wait for that person.

NOTE: In order to configure devices in Jigsaw Meeting, you must join a meeting in progress.

9. The Adobe® Flash® Player dialog box is displayed, requesting camera and microphone access for the Jigsaw Meeting application.

10. Click the Allow button. Your webcam is now properly configured to capture video in Jigsaw Meeting.

NOTE: For more information, see Adobe® Flash® Player Help at http://www.macromedia.com/support/documentation/en/flashplayer/help/help04.hl#117107.

After completing the steps described in How do I configure my computer camera to work with Jigsaw Meeting?, if the camera still does not work in Jigsaw Meeting, perform the following:

Verify Jigsaw Meeting Settings
1. In Jigsaw Meeting, click the Settings button.

2. To view the video capture device selection, click the drop-down arrow next to Camera. Verify that the correct device is selected

3. Click Save Settings.

Verify Adobe® Flash® Player Settings
1. Right-click anywhere inside Jigsaw Meeting within your web browser window. The context menu is displayed.

2. Click Settings. The Adobe® Flash® Player Settings dialog box is displayed. Instant messenger program Webcam software included with the camera Other programs that might be holding the device in a reserved state

3. Click the webcam icon in the dialog box. The camera settings box is displayed.

4. Click the drop-down list under Camera and ensure that the correct device is selected.

5. Click the square blue box containing the larger webcam icon in the Adobe® Flash® Player Settings dialog box. Your camera should activate and display live video within the same square box. If you do not see live video inside the square box, your camera will not work in Jigsaw Meeting.

6. Click the square box again to stop the camera test.

Other steps
7. Verify that the USB port that the camera is plugged into on your computer has power.

8. Verify that no other application is controlling the camera. For example, ensure that none of the following applications are using the camera:

Instant messenger program
Webcam software included with the camera
Other programs that might be holding the device in a reserved state

Ensure that all applications that use the webcam are closed. Jigsaw Meeting directly communicates with the camera device; therefore no other webcam application should run at the same time that Jigsaw Meeting is running.

If the camera is not working after following these steps, exit Jigsaw Meeting, close all instances of your web browser and any other applications running on your desktop, and test the camera in another application to ensure that the device hardware and device driver work properly on your operating system. If you still have issues at this point, try plugging in a different camera. Also, verify that this camera is designed to be compatible with your operating system. Consult the camera manufacturer for more information.

NOTE: For more information, see Adobe® Flash® Player Help at http://www.macromedia.com/support/documentation/en/flashplayer/help/help04.hl#117107.

NOTE: Consult your operating system documentation for more information, as the information provided here cannot necessarily be deemed reliable or up-to-date.

1. Connect the microphone to the computer. If Windows Vista (or later) or your hardware device driver launches an application that prompts you to select the type of device that you connected, then follow the instructions on screen, assigning the recording device (microphone) appropriately. Click OK or Apply as necessary to complete the device assignment.

2. Click the Windows Start button and navigate to Control Panel.

3. In Control Panel (Category View), click Hardware and Sound.

4. Choose the Sound icon.

5. On the Sound properties page, click the Recording tab. Your microphones are displayed.

6. Right-click the microphone that you are using and click Set as Default Device on the menu.

7. Click the Playback tab. Your sound playback devices are displayed. Right-click the headphones or headset that you are using in Jigsaw Meeting and click Set as Default Device on the menu.

8. Click OK.

For more information, consult the Microsoft® web site and review articles like the following: Tips for fixing common sound problems Diagnose and repair problems with sound and audio

NOTE: Consult your operating system documentation for more information, as the information provided here cannot necessarily be deemed reliable or up-to-date.

1. Connect the microphone to the computer. If Windows XP generates an “Audio System Event,” then follow the instructions on screen, assigning the device (microphone) appropriately, and click OK.

2. Click Start and navigate to Control Panel.

3. In Control Panel (Category View), click Sounds, Speech, and Audio Devices.

4. Choose the Sounds and Audio Devices icon.

5. On the Sounds and Audio Devices Properties page, click the Audio tab.

6. In the Sound Playback area of the properties page, ensure that the Default Device displays the default audio playback hardware (i.e., the sound card or adapter) that is available on your computer. Examples are “SigmaTel Audio” and “Creative Labs Sound Blaster.”

7. In the Sound Recording area of the properties page, ensure that the correct default microphone (i.e., recording device) is selected. If your computer has a built-in microphone or if you have connected an external microphone, ensure that it is selected in this drop-down list.

8. If a headset is connected to your computer, ensure that both the Sound Playback and the Sound Recording devices point to your headset hardware.

9. Click Apply.

NOTE: Consult your operating system documentation for more information, as the information provided here cannot necessarily be deemed reliable or up-to-date.

Most Apple® Mac computers come with a built-in camera and microphone. If yours has a built-in microphone, it is the best device for you to use with audio applications like Jigsaw Meeting, so there is no need to purchase an additional microphone for Jigsaw Meeting.

It is recommended that you use the built-in microphone, along with a pair of headphones that plug directly into the dedicated headphones socket on the Mac.

NOTE: If you are new to using a microphone on a Mac, be aware that you cannot use an un- amplified microphone. On an Intel-based personal computer (PC), typically you can plug any microphone into the line-in socket. However, on a Mac, some form of power (amplification) is required for sound recording. Thus, if your Mac does not have a built-in microphone, you need to use a microphone (or microphone/headset combination) that has a USB connector instead of a TRS connector. Alternatively, use an amplified microphone.

1. In Mac OS® X, navigate to System Preferences.

2. Click the Sound icon. The Sound page is displayed.

3. Click the Input tab and select your microphone on the device list.

4. If your microphone is working properly, you should be able to speak into the microphone and see the volume level displayed in dark blue on the Input level bar. If you are in a noisy environment, select the Use ambient noise reduction checkbox.

5. Ensure that the Mute checkbox is not selected.

6. Click the Output tab and select your headphone or headset on the device list. Ensure that the output volume level is not on the lowest setting. Also ensure that the Mute checkbox is not selected.

7. Exit System Preferences.

8. Click the Allow button.

Your computer microphone is controlled by the Adobe® Flash® Player plug-in. It is recommended that you connect and properly install audio and video devices to the computer prior to joining a meeting.

NOTE: In order to configure devices in Jigsaw Meeting, you must join a meeting in progress.

Some computers, such as many of today’s laptop computers, have built-in microphones. Others are equipped with an audio controller that provides the round audio sockets that accept a Tip, Ring, Sleeve (TRS) connector, more commonly known as an audio jack or headphone jack. These sockets can be found on the front, side, or back of the computer and are usually labeled with pictures of a headset and a microphone. On older computers, these sockets might be available on an external computer speaker. Typically, these sockets are color-coded as pink for a microphone.

Some microphones connect to the computer by way of a USB connector instead of a headphone jack. For more information, see What is a TRS connector?

For built-in microphones
1. Ensure that your built-in microphone is properly configured to work with your operating system.

2. Sign in to Jigsaw Meeting from the home page at http://www.jigsawmeeting.com. Alternatively, if you received a Jigsaw Meeting Invitation or Presenter Announcement from a Jigsaw Meeting administrator by email, click the Click Here to Log In button in the body of the email to sign in.

3. Your web browser is directed to the Jigsaw Meeting application sign-in page.

4. Input your email address as specified in your meeting invitation or presenter announcement.

5. If you have already set up an online profile in Jigsaw Meeting, input your password and click the Log In button.

Alternatively, if you do not have a pre-existing profile, you are prompted to create your Jigsaw Meeting profile. After filling in the required information, click Save. The Upcoming Meetings tab on the Scheduled Meetings page is displayed.

NOTE: If meeting has not started, it is listed in the Upcoming Meetings tab. If meeting has already started, click the Past Meetings tab.

6. In the appropriate tab, click the meeting that you wish to join. Jigsaw Meeting opens in your default web browser, and a 30-second demonstration video is displayed. At the end of the demo, if the meeting host or a meeting presenter has not joined yet, you are prompted to wait for that person.

NOTE: In order to configure devices in Jigsaw Meeting, you must join a meeting in progress.

7. The Adobe® Flash® Player dialog box is displayed, requesting camera and microphone access for the Jigsaw Meeting application.

8. Click the Allow button.

9. Your microphone is now properly configured to capture video in Jigsaw Meeting.

For external microphones
1. Ensure that your external microphone TRS connector is properly connected to the appropriate microphone (or line-in) socket and is configured to work with your operating system.

2.Sign in to Jigsaw Meeting from the home page at http://www.jigsawmeeting.com.

Alternatively, if you received a Jigsaw Meeting Invitation or Presenter Announcement from a Jigsaw Meeting administrator by email, click the Click Here to Log In button in the body of the email to sign in.

3. Your web browser is directed to the Jigsaw Meeting application sign-in page.

4. Input your email address as specified in your meeting invitation or presenter announcement.

5. If you have already set up an online profile in Jigsaw Meeting, input your password and click the Log In button.

Alternatively, if you do not have a pre-existing profile, you are prompted to create your Jigsaw Meeting profile. After filling in the required information, click Save. The Upcoming Meetings tab on the Scheduled Meetings page is displayed.

NOTE: If meeting has not started, it is listed in the Upcoming Meetings tab. If meeting has already started, click the Past Meetings tab.

6. In the appropriate tab, click the meeting that you wish to join. Jigsaw Meeting opens in your default web browser, and a 30-second demonstration video is displayed. At the end of the demo, if the meeting host or a meeting presenter has not joined yet, you are prompted to wait for that person.

NOTE: In order to configure devices in Jigsaw Meeting, you must join a meeting in progress.

7. The Adobe® Flash® Player dialog box is displayed, requesting camera and microphone access for the Jigsaw Meeting application.

8. Click the Allow button.

9. Your microphone is now properly configured to record sound in Jigsaw Meeting.

The method for testing a microphone depends upon which operating system is running on your computer.

NOTE: Consult your operating system documentation for more information, as the information provided here cannot necessarily be deemed reliable or up-to-date.

Windows® Vista® or later
1. Connect a microphone to your computer.

2. In Windows® Vista® or later click Start, select All Programs, point to Accessories, and click Sound Recorder.

3. Click the Start Recording button and speak into the microphone connected to your computer.

4. Click the Stop Recording button.

5. When prompted, save the file to a folder. Then, navigate to that folder in Windows explorer.

6. Double-click the saved test file to play it. Your default audio program should open the file and play it.

If you can hear audio through the PC speakers or headphones, then the microphone is working properly.

Windows® XP (SP2 and later)
1. Connect a microphone to your computer.

2. In Microsoft® Windows® XP, click Start, select All Programs, point to Accessories, point to Entertainment, and click Sound Recorder.

3. Click the round, red record button and speak into the microphone connected to your computer.

4. Click the square stop button.

5. Click the arrow-shaped play button. If you can hear audio through the PC speakers or headphones, then the microphone is working properly.

Mac® OS® X
1. From the Apple® menu, choose System Preferences. The System Preferences window is displayed.

2. Click on the sound icon. The Sound panel appears.

3. Ensure that the correct device is selected in the Input tab.

4. Speak into your microphone. You should see fluctuations in the sound level on the Input level bar.

Mac® OS® 9
1. From the Apple® menu, choose Simple Sound, point to File, and click New. The Simple Sound recording dialog box appears.

2. Click the Record button and speak into the microphone.

3. Click Stop, and then click Play.

If you can hear audio through the PC speakers or headphones, then the microphone is working properly.

Linux®
For more information about testing a microphone on a Linux®-based system, consult the appropriate Linux® distributor’s web site or user forum, depending upon the Linux® edition in use.

Yes, from within Jigsaw Meeting, perform the following:

1. In Jigsaw Meeting, click the Settings button.

2. To view the video capture device selection, click the drop-down arrow next to Camera. Verify that the correct device is selected 3. Click Save Settings. 4. Right-click anywhere inside Jigsaw Meeting within your web browser window. The context menu is displayed: 5. Click Settings. The Adobe® Flash® Player Settings dialog box is displayed. 6. Click the webcam icon in the dialog box. The camera settings box is displayed: 7. Click the drop-down list under Camera and ensure that the correct device is selected. 8. Click the square blue box containing the larger webcam icon in the Adobe® Flash® Player Settings dialog box. Your camera should activate and display live video within the same square box, replacing the webcam picture with your own live video. If you do not see live video inside the square box, your camera will not work in Jigsaw Meeting. 9. Click the square box again to stop the camera test. Other steps 1. Verify that the USB port that the camera is plugged into on your computer has power. 2. Verify that no other application is controlling the camera. For example, ensure that none of the following applications are using the camera: • Instant messenger program • Webcam software included with the camera • Other programs that might be holding the device in a reserved state Ensure that all applications that use the webcam are closed. Jigsaw Meeting directly communicates with the camera device; therefore no other webcam application should run at the same time that Jigsaw Meeting is running. If the camera is not working after following these steps, exit Jigsaw Meeting, close all instances of your web browser and any other applications running on your desktop, and test the camera in another application to ensure that the device hardware and device driver work properly on your operating system. If you still have issues at this point, try plugging in a different camera. Also, verify that this camera is designed to be compatible with your operating system. Consult the camera manufacturer for more information.

If other attendees in the meeting indicate that your voice is barely audible or if they ask you to raise the volume of your voice, check your Adobe® Flash® Player settings in Jigsaw Meeting and use the volume slider to increase the output level. To do this, perform the following: 1. Right-click anywhere inside Jigsaw Meeting within your web browser window. The context menu is displayed: 2. Click Settings. The Adobe® Flash® Player Settings dialog box is displayed. 3. Click the microphone icon in the dialog box. The microphone settings box is displayed: 4. Slide the volume control slightly to the right, incrementally increasing the volume until your fellow meeting attendees report that an audible volume has been selected. As you speak into your microphone, you should see an indication of the sound level on the graphical sound meter (just to the left of the volume slider). If you do not see any fluctuations on this meter, then your microphone is probably muted or is not correctly configured to work with your operating system, and it will not work in Jigsaw Meeting. 5. Click Close.

Audio echo occurs when a meeting attendee is using PC speakers instead of headphones or a headset. The attendee’s microphone picks up the sound being transmitted from her speakers. This sound is echoed back into her microphone, effectively distorting audio for all attendees. Audio echo may also occur when one or more attendees is using a slow Internet connection. To resolve the problem: Do not allow attendees to use PC speakers. Require that the attendees use headphones or a headset instead of speakers. If a particular attendee’s voice is echoing and it has been confirmed that the attendee is using headphones or a headset (not PC speakers), that person should do the following: 1. Right-click anywhere inside Jigsaw Meeting within the web browser window. The context menu is displayed: 2. Click Settings. The Adobe® Flash® Player Settings dialog box is displayed. 3. Click the microphone icon in the dialog box. The microphone settings box is displayed: 4. Select the checkbox for Reduce Echo. 5. If necessary, slide the volume control slightly to the left, incrementally decreasing the volume until your fellow meeting attendees report that an audible volume has been selected. 6. Click Close. 7. If that does not resolve the problem, the attendee should exit and re-join the meeting. If an attendee is operating over a slow Internet connection, ask that person to exit the meeting. If audio returns to normal quality without that attendee in the meeting, then there is a good chance that latency was contributing to the problem. For more information about Internet connection speed recommendations and requirements, see the System Requirements FAQ. If audio echo problems with VoIP cannot be resolved, there may be a problem with an attendee’s Internet connection to the Jigsaw Meeting server. In this case, you might want to establish a phone conferencing bridge, notify attendees by way of chat and group notes that the meeting audio is being moved to an external conference line, and ask all attendees to exit the meeting, dial into the meeting using a telephone, and re-join the meeting online.

It is recommended that you connect and properly install audio and video devices to the computer prior to joining a meeting. 1. Ensure that your headset is plugged in and properly configured to work with your operating system. 2. Position the headset on your head, with the microphone in front of your mouth. 3. Sign in to Jigsaw Meeting from the home page at http://www.jigsawmeeting.com. Alternatively, if you received a Jigsaw Meeting Invitation or Presenter Announcement from a Jigsaw Meeting administrator by email, click the Click Here to Log In button in the body of the email to sign in. 4. Your web browser is directed to the Jigsaw Meeting application sign-in page. 5. Input your email address as specified in your meeting invitation or presenter announcement. 6. If you have already set up an online profile in Jigsaw Meeting, input your password and click the Log In button. Alternatively, if you do not have a pre-existing profile, you are prompted to create your Jigsaw Meeting profile. After filling in the required information, click Save. The Upcoming Meetings tab on the Scheduled Meetings page is displayed. NOTE: If meeting has not started, it is listed in the Upcoming Meetings tab. If meeting has already started, click the Past Meetings tab. 7. In the appropriate tab, click the meeting that you wish to join. Jigsaw Meeting opens in your default web browser, and a 30-second demonstration video is displayed. At the end of the demo, if the meeting host or a meeting presenter has not joined yet, you are prompted to wait for that person. NOTE: In order to configure devices in Jigsaw Meeting, you must join a meeting in progress. 8. The Adobe® Flash® Player dialog box is displayed, requesting camera and microphone access for the Jigsaw Meeting application: 9. Click the Allow button. Your headset is now properly configured to play back and record sound in Jigsaw Meeting.

If you connect a new or different camera or Voice over IP (VoIP) device to your computer, you might have to modify the settings in Jigsaw Meeting. First ensure that the device works properly with your operating system before using it in Jigsaw Meeting. Then perform the following: 1. Sign in to Jigsaw Meeting from the home page at http://www.jigsawmeeting.com. Alternatively, if you received a Jigsaw Meeting Invitation or Presenter Announcement from a Jigsaw Meeting administrator by email, click the Click Here to Log In button in the body of the email to sign in. 2. Your web browser is directed to the Jigsaw Meeting application sign-in page. 3. Input your email address as specified in your meeting invitation or presenter announcement. 4. If you have already set up an online profile in Jigsaw Meeting, input your password and click the Log In button. Alternatively, if you do not have a pre-existing profile, you are prompted to create your Jigsaw Meeting profile. After filling in the required information, click Save. The Upcoming Meetings tab on the Scheduled Meetings page is displayed. NOTE: If meeting has not started, it is listed in the Upcoming Meetings tab. If meeting has already started, click the Past Meetings tab. 5. In the appropriate tab, click the meeting that you wish to join. Jigsaw Meeting opens in your default web browser, and a 30-second demonstration video is displayed. At the end of the demo, if the meeting host or a meeting presenter has not joined yet, you are prompted to wait for that person. NOTE: In order to configure devices in Jigsaw Meeting, you must join a meeting in progress. 6. The Adobe® Flash® Player dialog box is displayed, requesting camera and microphone access for the Jigsaw Meeting application: 7. Click the Allow button. 8. In Jigsaw Meeting, click the Settings button. The Audio/Video Settings dialog box is displayed. 9. Use the drop-down arrows to select the correct microphone and camera that are connected to your computer. 10. Click Save Settings to return to Jigsaw Meeting. 11. Test your audio and video devices to ensure they function properly.